We believe in 100% customer satisfaction and that is why we are offering all customers a Money-Back Satisfaction Guarantee! If you receive a damaged or defective Infinity Lighter, or if your Infinity Lighter is unopened and still in it's safety wrap, you may return/exchange the item within 30 days from the date your order was delivered. If your Infinity Lighters is not working, get a free replacement or a full refund (excluding any original shipping costs) within the first 30 days. If your Infinity Lighters was damaged in shipping or you received a damaged Infinity Lighters, we will happily exchange your product for a replacement at absolutely no additional cost to you as long as you contact us within the first 30 days from the date your order was delivered and if your order qualifies. An exchange can only be for the exact same item you purchased and cannot be swapped out for a different item or a different variant/color. You will be required to ship your item back before receiving a replacement or refund, however we may send you a shipping label if your order qualifies. Simply contact our awesome support team for our exchange/return instructions! Please note that opening a chargeback on an order will immediately void your Money-Back Satisfaction Guarantee. Troubleshooting is required before we can start the return/exchange process. If a non-defective device is sent to us, your refund/exchange will not be processed. An order can only be cancelled within 24 hours from the date and time it was placed. Please read our refund/exchange policy here for more details :)

Holiday Update: For orders placed as holiday gifts, our 14-day guarantee period will not begin counting down until December 25th.

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Please contact our customer-happy support team to start your exchange or return process.